McRent Italy information
McRent operates nationwide throughout Italy and many other European countries. All McRent vehicles are in top condition and from the reliable manufacturer “Dethleffs”, one of Europe's best Motorhome manufacturers
Choose among the practical alcoves, sleek semi- integrated and luxury eight meter long integrated motorhomes.
Vehicles can be taken into other European Countries but need to be returned to their originating location.
McRent Italy Rental Terms
The following countries are not allowed to travel to:
Travels into these countries only after written confirmation of the rental station.
Journeys to areas affected by war or crisis are prohibited.
Any attempt to drive into or through restricted countries will result in immediate termination of the rental agreement, loss of insurance coverage, and loss of theft protection. The vehicle will be confiscated by the border police. Moreover, renter will be held responsible for all expenses incurred.
Campervan/Motorhome/RV types displayed are for illustration purposes only.
Actual vehicle may vary from photographs and illustrations.
The operator reserves the right to change specs and/or supply similar or higher class vehicle for the advertised price without notification. Please note floor-plans, interior shots and or vehicle specifications are indicative only.
The supplier reserves the right to substitute this vehicle model from the same category or from a higher category.
If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking. This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.
(If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)
Included in rental rate
- Unlimited mileage, specials could have a mileage limit. Costs for one extra km € 0,35.
- Value added tax
- Comprehensive coverage with a deductible of 1,700 € per loss
- Third-party liability insurance with a global limit of indemnity of 100 Mio. € (personal injury unlimited)
- Fiat mobility program + emergency service
- Dethleffs/Sunlight Security Package
- Reversing camera (some models only)
- Air conditioning in driver's cabin
- Outside cleaning
Provided accessories (included in rental rate)
- Bicycle rack (not suitable for E-bikes)
- 2 bottles of gas (1 full bottle and 1 in use)
- Balancing wedges
- CI cable
- Cable reel
- WC chemicals
- Water hose
Not included in rental rate
Return of the vehicle
- Passenger compartment in clean condition, otherwise a fee of 110 € is charged
- Toilet emptied, otherwise, a fee of 155 € is charged
- Vehicle returned fully fueled, otherwise, a fee of 2.5 € per litre Diesel is charged
- Diesel 2.5 € per litre incl. service will be charged if necessary
Calculation of the rental rates
Basis for the calculation are the rates valid for the respective season. Check-in and check-out are counted as a single day unless a 24 h period is exceeded. (daily pro rate billing)
Pick Up & Drop Off
Early/Late Drop-offs: 30 € per every extra hour or any 60 minutes (or part) in late at return of the vehicle.
Saturday Pick Up & Drop off: Available for a fee of 65 € for each Pick Up/Drop off on Saturday morning.
If the client can't show a valid credit card, passport or ID and a valid driver's license the vehicle is deemed to be not collected.
McRent only guarantees a specific group, NOT specific vehicles. Seats and berths may vary.
A bond of 1700 EUR has to be deposited when hiring the vehicle. This will be collected at your McRent Station on collection of the vehicle
Any amendment after the first confirmed reservation will be charged 20 EUR per amendment.
Minimum age: 21 years, for groups Family Luxury and Premium, the minimum age is 25 years
If renting a vehicle weighing more than 3.5 tonne, it is the driver's responsibility to check that his/her driver's licence permits him/her to drive it.
No maximum age
Vehicle weights / Driving License restrictions -
If renting a vehicle weighing more than 3.5 tonne, it is the driver's responsibility to check that his/her driver's licence permits him/her to drive it
The Hirer and any other drivers must have been in possession of a Class III / Class B or comparable national driving licence for at least one year - for groups Family Luxury and Premium, for not less than 3 years – corresponding to the weight of the vehicle
If you intend to travel on an international drivers license, you are required to present your original native drivers license at the time of vehicle check out.
There are only 2 drivers for each rental free, the other ones have to pay for an additional driver.
Please note that in Italy an international Driving Licence is mandatory for every renter.
If the client can't show a valid credit card, passport or ID and a valid driver's license the vehicle is deemed to be not collected.
Not allowed in any vehicle
Pets may only be brought along subject to the lessor‘s explicit approval.
Immediate information of police and lessor via rental station (telephone number in rental contract) - the damage has to be recorded and documented appropriately
Journeys abroad within Europe are permitted. Journeys to countries outside of Europe are subject to the prior approval of the Rental Firm. Journeys to areas affected by war or crisis are prohibited.
Comprehensive coverage: deductible of 1700€ per loss
Additional insurance or a reduction of the deductible is not possible
From the 1st of November - 15 April clients are not permitted to travel to Austria. (By Austrian law all vehicles require winter tires throughout this period)
Full Terms and Conditions
Standard Rental Terms and Conditions for Motorhomes Rental in Italy
Dear Customer, your contract partner is the respective local rental station that will hand the vehicle over to you. Therefore, upon conclusion of a contract on the booking of a motorhome, the following Rental Terms and Conditions (to the extent effectively agreed) will become part of the contract coming about between the partners and licensees of Rental Alliance GmbH, i.e. the respective local rental station (herein after referred to as the „Rental Firm“) and you. Please read these Terms and Conditions of Business carefully.
(*Translation only. The only legally binding version of this document is the German one.)
Standard Rental Terms and Conditions of McRent, its Partners, and Licensees
1. Scope, Contents of Contract, Applicable Law
1.1 The following Standard Terms and Conditions [AGB] of McRent, its partners and licensees (hereinafter referred to as „the Rental Firm“) apply exclusively. Terms and conditions of the Hirer which contradict or deviate from the Standard Terms and Conditions of the Rental Firm will not be recognised. The Standard Terms and Conditions of the Rental Firm will apply even if the Rental Firm hires the motorhome out to the Hirer without reservation, knowing that terms and conditions of the Hirer contradict or deviate from these Standard Terms and Conditions.
1.2 The sole subject of the contract with the Rental Firm is the hiring out of the motorhome. The Rental Firm is under no obligation to provide travel services, and in particular no package of travel services.
1.3 The contract concluded between the hirer and the renter(s) as a result of the booking process shall be governed exclusively by Italian law.
1.4 All agreements between the Rental Firm and the Hirer must be concluded in writing.
2. Minimum Age, Authorised Drivers
2.1 The Hirer and any other driver must be at least 21 years old. For groups Family Luxury and Premium, the minimum age is 25 years. The Hirer and any other drivers must have been in possession of a Class III / Class B or comparable national driving licence for at least one year - for groups Family Luxury and Premium, for not less than 3 years – corresponding to the weight of the vehicle. The delivery of the motorhome requires the presentation by the Hirer and/or driver(s) of the driver’s license and the valid identification card/passport at the time of taking possession. If a delay in taking possession occurs due to the non-presentation of said documents, such delay shall be at the expense of the Hirer. If such documents cannot be presented neither at the agreed time for taking possession, nor within a reasonable grace period thereafter, then the Rental Firm shall be entitled to withdraw from the contract. The cancellation provisions set forth in section 4.2 shall apply. The Rental Firm or the official authorities of the country may require the presentation of an international driver’s license (for non-EU citizens).
2.2 Please note that some of the Rental Firm’s vehicles have a total weight of more than 3.5 tonnes and that to drive these vehicles an appropriate driving licence is required. Those in possession of a Class B driving licence must consult the Rental Firm about the engine size and the technically permissible total weight of the vehicle rented. If, upon renting, a respective driving licence cannot be presented, the motorhome shall be regarded as not collected. In such case, there shall mapply the respective terms of cancellation (see 4.2).
2.3 The vehicle may only be driven by the Hirer and the drivers named at the time of hiring.
2.4 The renter shall be under an obligation to note down the names and addresses of all drivers to which he leaves the vehicle for however brief a period and pass on this information to the hirer on request. He shall also obtain the required prior and explicit consent – to be given following provision of corresponding information – to the processing of personal data in accordance with Italian statutory ordinance no. 196 of 30 June 2003. The renter shall be liable for any act committed by a driver to whom he has left the vehicle in the same extent to which he is liable for his own acts.
3. Hire Charges and their Calculation, Rental Period
3.1 The rental agreement shall remain confined to the agreed period without any implicit extension of the contractual relationship.
3.2 Rental prices result from the hirer’s price list applicable at the time of contract conclusion including potential cases of a minimum leasing period during certain travel times. The prices for the season within which the leasing period comes shall be applicable as indicated in the price list. For each leasing process, a non-recurrent service fee will be charged, the amount of which shall also result from the price list applicable at the time of contract conclusion.
3.3 The relevant hire charge includes unlimited mileage, insurance cover modelled on German „Kasko“ insurance as described in Section 12 and the vehicle manufacturer’s mobility guarantee. Not included in the rental fee: Road Charges, sewage, fuel, fines, accessories and extras.
3.4 The daily rates applicable will be charged for each 24-hour period completed or commenced during the rental period. The rental period will begin when the Hirer takes possession of the motorhome at the rental station and end when the rental station employee takes it back.
3.5 If the vehicle is returned after the time agreed in writing, the Rental Firm will charge a fee according to the actual valid pricelist (up to a maximum equal to the relevant full day price for each day late). Any costs incurred as a result of a subsequent hirer or any other person making claims against the Rental Firm on the grounds that a vehicle was supplied late must be borne by the Hirer.
3.6 If the vehicle is returned before the expiry of the agreed rental period, the full contractually agreed hire charge must be paid unless the vehicle can be hired out to someone else.
3.7 The motorhome will be supplied with a full tank and must be returned in the same condition. Otherwise, the Rental Firm will charge the diesel according to the valid price list. Fuel and running costs during the rental period must be borne by the Hirer.
3.8 One-way rentals are only possible by special agreement.
4. Reservations and Changes in Bookings
4.1 Reservations are only binding after they have been confirmed by the Rental Firm, and then only for vehicle groups, not for vehicle types. This will apply even if a specific vehicle type is mentioned as an example in the description of the vehicle group. The rental firm reserves the right to upgrade the client to an equivalent or superior vehicle.
4.2 Changes may be made to a reservation confirmed to the Hirer from the date of reservation until at least three days before the agreed commencement of the rental period, as long as the Rental Firm has alternative capacity and the alternative booking corresponds in amount to the first.
- Until 55 days before beginning of rental 300€
- Between 54 to 21 days before beginning of rental 50 % of rental price
- Less than 20 days before beginning of rental 80 % of rental price
- 3 days prior to pick up or by no show 95 % of rental price
Later changes are not permitted. Each rental amendment will be charged according to the valid price list. After conclusion of the contract the customer is not entitled to any changes with regard to begin with term of rental.
(Any amendment after the first confirmed reservation will be charged 20 EUR per amendment.)
5. Terms of Payment, Security Deposit
5.1 By all means, the presumable rental price charged in accordance with booking data must be transferred to the hirer no later than 59 days prior to the start of the leasing period.
5.2 By all means, the deposit amounting to € 1,700.00 must be handed over to the hirer free of charge by no later than the point in time when the vehicle is handed over. (Visa or Master Card). A payment of the deposit with Prepaid Credit Cards or cash are not possible.
5.3 In case of bookings at short notice (less than 59 days prior to the date on which the leasing relationship begins), both the deposit and the rental price shall be paid at the point in time when the booking process is carried out.
5.4 The deposit will be reimbursed as soon as the vehicle has been returned in proper form and final settlement of the rental agreement has been effected. Fees and remuneration arising in addition to the advance payment made by the renter shall be set off against the deposit upon return of the vehicle.
5.5 If the renter falls behind with his above-mentioned payment obligations, default interest according to the applicable rate of interest shall become due without a formal notice of default being required.
6. Vehicle Collection and Return
6.1 Before taking the wheel, the Hirer is under an obligation to take part in a detailed intro duction to the vehicle by the Rental Firm’s experts at the collection centre. On that occasion, there is drawn up a detailed report (check out) of delivery describing the condition of the vehicle that is to be signed by both parties. The Rental Firm is entitled to refuse to hand over the vehicle until this introduction has taken place. If handover is delayed due to the fault of the Hirer, he must bear any costs incurred as a result.
6.2 On returning the vehicle, the Hirer is under an obligation to carry out a final examination of it together with rental station staff, with a written return report (check in) to be prepared and signed by the Rental Firm and the Hirer. Any damage not specified in the report of delivery that is detected upon return of the vehicle shall be at the renter’s expense.
6.3 Vehicles can be collected from Monday to Friday between 2 pm and 5 pm. They may be returned from Monday to Friday between 9 am and 11 am. Pick up and drop off times as shown in the rental contract are binding. On Saturdays collection and return are only possible by prior arrangement. This will incur an additional charge, to be agreed. The days of collection and return will be charged together as a single day, as long as a total of 24 hours is either not exceeded or only exceeded due to the fault of the Rental Firm.
6.4 The vehicles are delivered with a clean interior and are to be returned by the renter in the same condition as are received. Should the interior not be in the same clean condition as received, the renter will be liable for the cleaning fee.
7. Prohibited Use, Duties of Care
7.1 The renter shall use the vehicle as well as accessories fitted therein with best care and diligence and in compliance with all statutory provisions.
7.2 The renter shall be expressly prohibited to sublet the vehicle or hire it out to third parties.
7.3 The Hirer is prohibited from using the vehicle as follows: to participate in motor sport events and vehicle tests, to transport easily inflammable, poisonous or otherwise dangerous substances, to commit Customs or other criminal offences, even if these are only punishable according to the law applicable in the place where the offence was committed, for rental to a third party or for the commercial transport of passengers or for any other use going beyond that agreed by contract, in particular driving on terrain not intended for the purpose.
7.4 The vehicle must be treated carefully and appropriately and properly locked on all occasions. The regulations and technical rules applicable to its use must be complied with. Its running condition, in particular oil and water levels and tyre pressure, must be monitored. The Hirer undertakes to check regularly to make sure that the vehicle is in a roadworthy condition.
7.5 All vehicles are non-smoking vehicles. This means that you may not smoke in any part of the vehicle. Pets may only be brought along subject to the lessor’s explicit approval. Cleaning expenses caused by non-compliance with regulations must be borne by the lessee. Any costs which may be incurred by deventilation or for elimination of contamination with smoke, including lost profits resulting from temporary non-availability of the vehicle for hire owing to these circumstances, shall also be borne by the lessee.
7.6 If evidence of a violation of the provisions of the aforementioned paragraphs 7.1, 7.2 and 7.3 can be provided, the lessor may terminate the lease without notice.
7.7.() Acceptance of the Card in the Personal Presence of the Cardholder
If the cardholder is personally present at the acceptance point, you must accept the card adhering to the following conditions:
(1) The cardholder must present the card.
(2) Cards that do not include a chip are to be drawn through the reading device (e.g. POS terminal), (“magnetic strip transactions”). Cards that are furnished with a chip are firstly to be placed in the chip reading device of a POS terminal that is certified for chip card transactions: the terminal shows whether the cardholder must provide a signature for the transaction (a “chip with signature transaction”) or whether he or she must enter his or her PIN (a “chip and PIN transaction“). Insofar as you do not have access to an EMV-enabled terminal, for a transaction with a card which is furnished with a chip, you are to adhere to all the conditions for a magnetic strip transaction.
a) For a chip and PIN transaction, ask the cardholder to enter his or her PIN into the electronic PIN pad (customer operated unit). You must obtain our authorisation in accordance with Number 10. Insofar as a chip and PIN transaction cannot be carried out due to a technical problem (in this case the POS terminal displays an error message), the transaction must take place in accordance with the instructions for magnetic strip transactions. If the chip and PIN transaction is rejected by us, the transaction may not be carried out and the cardholder must immediately be informed of this by you.
b) In the case of a magnetic strip transaction or a chip with signature transaction, you are to get the cardholder to sign the billing charge slip which is printed out by the POS terminal. You must obtain our authorisation in accordance with Number 10. If a transaction is rejected by us, you may not carry out the transaction and the cardholder must immediately be informed of this.
c) Insofar as the terminal cannot read the magnetic strip of the card and the chip is unreadable, you must
• manually enter the transaction information and the expiry date of the card into the POS terminal in order to obtain our authorisation and
• get the cardholder to sign the billing charge slip which the POS terminal has printed out, and
• generate an impression of the card on a manual billing charge slip with the imprinting machine as proof of the presentation of the card.
(3) The card, in particular the signature area, may not be visibly altered or damaged.
(4) You must adhere to all the conditions of this contract and the other technical instructions, of which we inform you at our discretion.
(5) If your POS terminal authorised by American Express malfunctions, you must also
a) obtain telephone authorisation in accordance with Number 10 (1), sentence 3;
b) check whether the card is being used within the valid dates given on the front of the card (excluded are Prepaid Cards, on which the expiry date is not given), and
c) generate an impression of the card on a manual billing charge slip with the imprinting machine as proof of the presentation of the card.
(6) Insofar as you have access to a POS terminal authorised by American Express (or another POS solution), you are obliged to carry out the handling of the billing charge, regardless of the amount of the transaction (“nil limit”), electronically and online.
(7) The card must be presented up to and including the expiry date imprinted on the front of the card. Decisive is the end of the month which corresponds to the first of the two numbers given in the expiry date (example: the detail 11.10or 11/10 corresponds to the expiry date 30.11.2010).
(8) Insofar as you have to obtain the signature of the cardholder in accordance with the above conditions, the signature on the billing charge slip must correspond to the name imprinted on the front of the card and with the signature on the back of the card. Excepted from this are Prepaid Cards, on which no name is imprinted on the card; in respect of these Prepaid Cards, the signature on the billing charge slip must only correspond to that on the card.
(9) The person who presents the card must be the person whose name is imprinted on the front of the card.
(10) The number imprinted on the front of the card must correspond to the number printed on the back of the card and the number on the electronically generated billing charge slip.
(11) You may not be notified of a blocking of the card.
(12) If a suspicion arises, according to the circumstances, that a case of credit card misuse is involved (see Number 8 (7)), you are obliged to notify the American Express authorisation service by telephone and to only accept the card if American Express issues you with the relevant instruction.
8. What to Do in the Event of an Accident
8.1 After an accident, theft or damage by fire or collision with a wild animal, the police must be informed immediately and also the rental station (for Telephone Number see rental contract), at the latest immediately after the working day following the day of the accident/incident. It is not permitted to accept any third-party claims as valid.
8.2 Even in the case of very slight damage, the Hirer must prepare a detailed written report for the Rental Firm, including a sketch. If, for whatever reason, the renter fails to draw up such report and if, because of that, the insurance company refuses to pay the damage, the renter shall be obliged to pay full compensation for the damage.
8.3 The accident report must in particular include the names and addresses of anyone involved and any witnesses, together with the licence numbers of all vehicles involved and has to be over handed filled out and signed by drop off latest towards Rental Firm.
9. Journeys abroad
Journeys abroad within Europe are permitted. Journeys to countries outside of Europe are subject to the prior approval of the Rental Firm. Journeys to areas affected by war or crisis are prohibited.
10. Defects in the Motorhome
10.1 Any claims to compensation by the Hirer on the basis of defects for which the Rental Firm is not responsible are hereby excluded.
10.2 Any defects in the motorhome or its fittings/equipment which are discovered after the commencement of the hire must be reported to the Rental Firm in writing by the Hirer by returning of the vehicle. Claims for damages based on subsequently notified defects shall be excluded unless the claim is based on a defect which is not patent.
11. Repairs, substitute vehicle
11.1 Repairs which are necessary in order to maintain the vehicle in a good working and roadworthy condition during the rental period may be ordered by the Hirer up to € 150.00 without consultation. Repairs going beyond this may only be ordered with the consent of the Rental Firm. The Rental Firm will bear repair costs on production of the original invoices and the parts replaced, as long as the Hirer is not liable for the damage pursuant to Section 12 below. This does not apply to tyre damage.
11.2 If a defect for which the Rental Firm is responsible makes such a repair necessary, and if the Hirer does not rectify the defect on his own initiative, the Hirer must notify the Rental Firm of the defect immediately and set a reasonable deadline for its repair. Any circumstances specific to a particular country (e.g. infrastructure) which delay the repair must be taken into account here to avoid disadvantage to the Rental Firm.
11.3 If the motorhome is destroyed without any fault on the part of the Hirer or if it appears likely that its use will be prevented or withdrawn for an unreasonably long time, the Rental Firm will be entitled to supply the Hirer with an equivalent substitute vehicle within a reasonable period. If the Rental Firm supplies an equivalent substitute vehicle, any termination by the Hirer pursuant to § 543 Para. II No. 1 German Civil Code [BGB]) is excluded. If in such a case the Rental Firm offers a motorhome from a lower price class and this is accepted by the Hirer, the Rental Firm will reimburse to the Hirer the difference between this and the price already paid in advance by the Hirer.
11.4 If the motorhome is destroyed due to the renter’s fault or if it is foreseeable that its use will be prevented or made impossible for an unreasonably long period due to the renter’s fault, the rental firm may refuse to make a replacement vehicle available. In such a case, termination of the contract by the renter is excluded according to § 543 Subsec. II No.1 BGB. If the rental firm provides a replacement vehicle, it can charge the renter with the transfer costs incurred.
12. Hirer‘s liability, insurance
12.1 In line with the principles of the comprehensive insurance, the lessor exempts the renter from all responsibilities under civil law in exchange for a security deposit to be provided by the renter in the amount of € 1,700.00 for each event of damage or loss. There shall not be a possibility to exclude the deposit. The deposit must be paid upon collection of the vehicle and will be reimbursed as soon as the vehicle has been returned unless damage has been done for which the renter is responsible pursuant to the regulations of section 12.3. In the case of theft the rental station reserves itself the right to calculate 10% of the value of the vehicle up to a maximum of € 5.000.
12.2 The indemnity against liability described in Subsection 12.1 will not apply if the Hirer causes a loss/damage deliberately or by gross negligence.
12.3 If the Hirer causes loss/damage culpably, he will additionally be liable in the following cases:
- if loss/damage was caused by impaired ability to drive due to drugs or alcohol
- if the Hirer or a driver to whom the Hirer has supplied the vehicle leaves the site of an accident without justification
- if the Hirer fails to call the police to an accident, contrary to the obligation imposed by Section 8, unless this breach of obligation does not affect either the establishment of the cause of the loss/damage or of its amount
- if the Hirer breaches any other obligations imposed by Section 8, unless this breach of obligation does not affect either the establishment of the cause of the loss/damage or of its amount
- if loss/damage is due to usage prohibited by Subsection 7.1
- if loss/damage is due to a breach of an obligation imposed by Subsection 7.2
- if loss/damage is caused by an unauthorised driver to whom the Hirer has supplied the vehicle
- if loss/damage is due to a failure to take account of the vehicle’s dimensions (height German Road Traffic Regulations [StvO] Signal 265, with German Road Traffic Regulations [StvO] Signal 264 or equivalent country signs.
- if loss/damage is due to a failure to comply with load regulations
12.4 To avoid increasing costs due to expenses incurred to establish the amount of the damage suffered, the Rental Firm will in the event of accident damage initially supply the Hirer on request with sample invoices for the type of case concerned.
12.5 The Hirer is liable for all fees, charges, fines, and penalties imposed upon the Rental Firm in connection with the use of the vehicle unless these are incurred due to the fault of the Rental Firm.
12.6 More than one Hirer will be generally and severally liable.
13. Rental Firm‘s liability, expiry by limitation
13.1 The Rental Firm bears unlimited liability for deliberate action and gross negligence. In the case of simple negligence the Rental Firm is only liable for foreseeable loss/damage typical of the type of contract concerned where there is a breach of an obligation the meeting of which is of particular importance for the achievement of the purpose of the contract (cardinal obligation). This standard of liability also applies in cases of obstacles to performance at the time of the conclusion of the contract.
13.2 The above limitations and exclusions of liability do not apply to claims under the terms of the German Product Liability Act or to claims based on injury to life, limb or health or infringements of liberty.
13.3 Claims which are not excluded according to paragraph 13.1 but were only limited in scope shall become statute-barred within a year of the end of the year of the claim being created and the circumstances justifying the claim and the debtor’s identity being disclosed to the creditor or the creditor, without gross negligence, being considered to be aware of such circumstances or identity. With the exception of claims for damages which are based on loss of life, physical injury, health hazards or the loss of freedom and claims based on the product liability act, claims for damages shall become statute-barred - with no consideration being given as to whether the creditor was aware of the circumstances and identity or, without gross negligence, should have been aware of such circumstances and identity - within five years of the end of the year in which the claim was created.
13.4 The McRent booking conditions apply. These are provided at the rental depot during pick-up.
14. Legal venue
For all disputes associated with validity, interpretation, implementation and termination of the rental agreement, the place of jurisdiction of the respective hiring station or the registered office of McRent Holding GmbH shall be exclusively competent.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.