Motorhomes Italy information
Motorhomes Italy is a group of local suppliers, with yearly experience in motorhome’s rental, operating independently but supplying a global service all over Italy.
Motorhomes Italy Rental Terms
Rental Terms and Conditions *Translation only. The only legally binding version of this document is the Italian one
Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking. This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.
(If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)
Dear Customer, your contract partner is the respective local rental station that will hand the vehicle over to you. Upon conclusion of a contract on the booking of a motorhome, the following rental terms and conditions will become part of the contract coming about between the respective local rental station (herein after referred to as the „Rental Firm“) and you. Please read these Terms and Conditions carefully.
1- BOOKING CONDITIONS
1.1 In order to rent the vehicle it is mandatory to show, at the time of the pick up of the vehicle, in addition to the identity card and to a regular driving license, a valid credit card (with the numbers in relief and linked to the customer bank account) in name of the person to whom the rental agreement is registered. This document is necessary as warranty for the rented vehicle and the Rental Firm ask on it the authorization for the deposit. In no case the rental company will accept as warranty for the rented vehicle as deposit (and as a consequence the vehicle will not be released): debit cards (i.e. cirrus/ maestro cards); prepaid cards (i.e. all cards with 'visa electron' logo and any other card in which the cardholder loads it with any amount of money and then uses the card to spend the money); cash or checks.
1.2 - Guarantee deposit - When the customer collects the vehicle a guarantee deposit of € 1400 shall be made ( The deposit must be paid by cash only in depot Genova and Genova Cristoforo Colombo Airport ). This deposit will be given back after the vehicle is returned and checked. Failure to get the deposit shall entail the resolution of the contract and the Rental Firm shall reserve the right to withhold the amount paid for the rental.
1.3 - Additional kilometres and possible damages - The payment of additional kilometres and possible damages brought to the vehicle shall be deducted from guarantee deposit or paid cash by the Customer. The Customer is always directly responsible with regard to the Rental Firm for any damages brought to the rented vehicle, even in excess of the guarantee deposit made.
1.4 The vehicle may only be driven by the Renter and the drivers named at the time of hiring.
1.5 The renter shall be under an obligation to note down the names and addresses of all drivers to which he leaves the vehicle for however brief a period and pass on this information to the hirer on request. He shall also obtain the required prior and explicit consent – to be given following provision of corresponding information – to the processing of personal data in accordance with Italian statutory ordinance no. 196 of 30 June 2003. The renter shall be liable for any act committed by a driver to whom he has left the vehicle to the same extent to which he is liable for his own acts.
1.6 All agreements between the Rental Firm and the Customer must be concluded in writing.
A non-refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
A second stage payment of 40% is taken the next day a booking confirmation is confirmed as a separate transaction.
The remaining balance is due in full, 35 days before the commencement of hire.
If a reservation is confirmed at short notice (less than 35 days) we charge the whole rental cost.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to Euro.
Visa/Mastercard/American Express to retain the guarantee deposit are mandatory. Payment of the rental can also be made by bank transfer to the rental location directly. After a reservation is confirmed Motorhomes Italy contacts client in order to supply him all the needed informations about rental and payment.
2- CONFIRMATION AND AVAILABILITY
2.1 - Availability of the vehicle – Should the vehicle not be available for causes beyond the Rental Firm’s control which set in following the confirmation of the booking, the Rental Firm shall offer the Customer another vehicle (of higher price, without any further charge for the Customer) or another rental period at the same cost (or, if of lower cost, credit the Customer the difference in price) . The Customer shall accept in writing or refuse in which case the amount paid will be returned to him, without further responsibilities of any kind by the side of the Rental Firm.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
49 days or more prior to pick up: No Further Fees
Between 48 days and 34 days prior to pick up: 45% of the total rental.
33 days or less prior to pick up: 100% - Total Rental Cost
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.
3- DESCRIPTION OF THE SERVICE
3.1 Service includes: 150 kms per day, insurances: civil liability (insures against damages caused to third parties), “carta verde” (international EU insurance coverage), theft and fire (insures against the total loss of the vehicle owing to theft or fire) with an insurance exemption of 10% of value of the motorhome, special events (as a consequence of strikes, riots, acts of vandalism and harmful acts in general, terrorism, sabotage, floods, storms, hail, etc.) and “Kasko” accidental damage insurance (insurance against damages to the vehicle as a result of crashes, collisions, overturning) with an excess of 1400,00 € per event, road assistance (guarantees assistance to the vehicle and the crew both in Italy and abroad within the limits specified in the policy), VAT, oil, maintenance, mechanical breakdowns not due to negligence or misconduct on the part of the Customer. Insurance coverage may be subjected to a deductible/excess.
3.2 The fare does not include: additional km, excess reduction, fuel, one-way rentals, final cleaning of the vehicle and emptying of the tanks, airport transfer (if not otherwise specified) flat tires, damaged tires, and hubs, what not specified.
3.3 Exclusions: what follows is not covered by any insurance:
tires, radio, windscreen and glasses, damages to the inner parts of the vehicle, damages consequent to freeze, personal belongings, the roof of the vehicle.
4- USE OF THE VEHICLE
4.1 The rented vehicle shall be used in such as way as to always remain covered by the insurance which has been made for it.
4.2 The Customer undertakes to use the vehicle with due diligence, so as to warrant the safety of the persons on board and the integrity of third parties, things and of the rented vehicle itself.
4.3 Specifically the vehicle will not be able to be used and driven as follows:
a) for purposes other than the transfer and lodging of people. The following activities are not compatible with the present contract: 1) sub-rental of the vehicle 2) lending of the vehicle free of charge to persons which are not included in the list of crew members 3) the use of motor caravans for any commercial purposes, in whatever form, such as the transport of persons or things against payment, the sale of goods, etc.
b) in overload conditions and with on board a greater number of persons than that authorized on the vehicle registration papers
c) on non-paved roads or “off road”
d) by persons aged less than 21 (and who have had their driving permit for less than two years) or who are aged above 70 and/or without a valid driving license
e) by persons whose conditions are not adequate or do not comply with the provisions of the traffic regulations of the country in which the vehicle is being used (tiredness, drunkenness, invalidity – even if temporary, affected by the use of drugs-, etc.)
f) for illegal purposes
g) for the towing of trailers not authorized by the Rental Firm
h) for races or competitions
i) at speeds higher than those permitted by the traffic regulations of the country in which the vehicle is being used or by the maximum limits set by the manufacturer
4.4 The use of the vehicle in violation of even just one of the provisions laid down in clauses 4.1, 4.2 and 4.3 will entail the loss of the entire guarantee deposit paid and the immediate confiscation of the vehicle. In addition the Customer will be liable for all damages caused to the vehicle, to the Rental Firm and to third parties. All liabilities, be they civil, penal or administrative, that should result from the violation of this clause shall be solely of the Customer. The Customer shall promptly reimburse the Rental Firm any amount paid in advance by the rental location for possible violations or it shall proceed to the direct payment of the same.
4.5 The customer declares that he is aware of the regulations which govern vehicle insurance in Italy, the clauses of the Italian traffic regulations and the regulations that are enforced in the country in which the vehicle will be used.
4.6 - Safekeeping of the vehicle- : when not travelling, the Customer undertakes to leave the vehicle in a guarded parking lot, locked if possible. The Customer shall be answerable and thus liable for all of the possible damages which in some way can be traced back to a poor safekeeping of the vehicle according to the provisions specified. Where said damages exceed the amount of the guarantee deposit paid by the Customer, the Customer shall cover the damages in full even beyond the amount of the guarantee deposit.
4.7 Pets are not allowed on board. Smoking is strictly forbidden on all the vehicles, even in the cockpit.
4.8 Cleaning expenses caused by non-compliance with regulations must be borne by the renter. Any cost which may be incurred by deventilation or for elimination of contamination with smoke, including lost profits resulting from temporary non-availability of the vehicle for hire owing to these circumstances, shall also be borne by the renter.
5.1. The Customer undertakes not to adopt a conduct or bring about events which could make the insurance coverage void or null. The Customer declares to have read and accepted this clause and the general insurance terms and conditions.
5.2. The personal belongings, clothes and other things carried are not covered by the insurance. Furthermore, the insurance is null in case of driving in a state of drunkenness, or under the effect of drugs or if the Customer has supplied false information as to his identity, address, etc. or has presented false or inexact documents.
5.3. Furthermore, the insurance is valid exclusively in the countries listed in the “carta verde” and it is thus prohibited to travel with vehicles rented from the Rental Firm in countries not listed in the “carta verde”.
6- LIABILITY OF THE CUSTOMER
6.1 The Customer shall be directly liable for all violations of the road and parking regulations.
6.2 In each case of theft of the vehicle, of all or part of its equipment, in case of fire or accident, the Customer shall notify the Rental Firm within 24h by e-mail or fax, failing which he shall be directly liable for all of the damages or loss resulting from his failure to inform the company, be they damages to the vehicle, to the Rental Firm or to third parties. In case of theft of the vehicle the Customer must return the keys of the motorhome to the Rental Firm, otherwise he shall be liable for the total value of the vehicle due to the decadence of any insurance exemption.
6.3 In the case of damages to goods belonging to third parties, or to third parties, the Customer shall fill in the “modulo di constatazione amichevole di incidente” (the friendly declaration form for collecting the data regarding the accident) and possibly make the other party sign it too. In all other cases the Customer shall require that the police authorities intervene and he shall ensure that the written reports and accident declarations be filled in with all the personal data and addresses of all of the persons involved and of possible witnesses and with the license plate numbers of the vehicles involved. The Customer shall obtain a copy of the aforementioned documents from the police authorities and send it to the Rental Firm within 48 hours from the accident. The Customer shall not take on any liabilities, nor represent nor in any case bind the Rental Firm.
6.4. Furthermore, the Customer shall be liable, where he is responsible for the damages caused, for the daily cost of the vehicle while immobilized for repairs. This cost shall be calculated on the basis of the rental cost per day during the period in question.
6.5. In case of damages brought to the vehicle, the Customer also authorizes the Rental Firm, to withhold the entire guarantee deposit until reimbursement from the insurance company. The guarantee deposit shall be returned to the Customer upon reimbursement of damages from the insurance company, less the amounts not reimbursed by the insurance and less the deductions provided for in the general terns and conditions as may apply.
6.6. In a case of violations of the traffic regulations and pursuant to the following clauses 9 and 10, the Customer shall be responsible for the entire damage or loss.
7- LIABILITY OF THE RENTAL FIRM
7.1 The Rental Firm does not take on any liability for the possible damages which the crew of one of its vehicles or their goods may incur after handing over the vehicle to the Customer.
7.2 The Rental Firm shall similarly not be liable for any shortcomings, breakdowns or other vices which are not indicated in the pick-up and drop off conditions check list which the Customer shall have filled in together with the representative of the Rental Firm.
7.3 The Rental Firm shall not be liable either for possible problems that might arise due to involuntary delays, mechanical breakdowns, negligence of the rental team, the cancellation or delays of the rental trip owing to illness, natural calamities, strikes, wars, weather conditions , quarantines, etc.
7.4 In case the Customer is forced to suspend the trip, he shall immediately notify the Rental Firm, or in any case do so within 24 hours, so that the rental location can organize the return of the vehicle in an adequate way, debiting the corresponding expenses to the Customer.
7.5 Similarly the Rental Firm shall not be liable for problems or delays which are involuntary or not due to the Rental Firm which may arise before the delivery of the vehicle or at the time of the delivery itself.
7.6 The Rental Firm shall also not be responsible for any event which might arise after the delivery of the vehicle which might make the use of the vehicle either partly or completely impossible, such as an illnesses or other impairment of the Customer, including the impossibility to use the vehicle as planned, for accidents – even if caused by third parties and covered by the insurance – natural calamities, strikes, wars, quarantines, theft of the vehicle, etc. In these cases, the Customer shall pay the entire rental.
7.7 The Rental Firm reserves the right to delay the beginning of the rental for which this contract has been made in the case of mechanical breakdowns, or other delays or impairments due to acts of God. In case of delays of over 48 hours, the Rental Firm shall promptly inform the Customer who shall reserve the right to obtain the reimbursement of the full amount paid and the rescission of the contract, without the Rental Firm having to reimburse anything extra.
7.8 No reductions in price shall be made for vehicles returned prior to the scheduled drop-off time unless previously agreed upon with the Rental Firm.
8- DELIVERY AND COLLECTION
8.1 The delivery and collection of the vehicle must be made c/o the Rental Firm unless otherwise agreed and specified in the rental agreement.
8.2 The vehicle is available to a maximum of 90 minutes as regards to the scheduled timetable (except if otherwise agreed) and elapsed this time the delivery of the motorhome could not be executed or delayed at the time or date to be discussed with the Rental Firm.
8.3 Should the Customer delay, for whatever reason, in returning the vehicle, he shall give notice to the Rental Firm. Whenever possible, the Rental Firm shall authorize the delayed return specifying the new terms and conditions.
8.4 The duration of the rental period cannot be extended unless confirmation is received from the Rental Firm. Confirmation must be requested at least 2 days prior to the deadline. If no notice is given, the Rental Firm reserves the right, after two days of the scheduled drop off date, to report the missing return of the vehicle to the police authorities.
8.5 In any case, if not agreed upon the delayed return of the vehicle shall be debited to the Customer at a cost four times the daily rental rate for each day of delay or part thereof. Authorised delays will be charged at the standard rate indicated in the price list.
8.6 Any costs incurred as a result of a subsequent hirer or any other person making claims against the Rental Firm on the grounds that a vehicle was supplied late must be borne by the Customer.
8.7 The delivery of the motorhome at the airport can only be possible only if the guarantee deposit has already been retained.
8.8 Journeys to areas affected by war or crisis are prohibited.
9- CONDITIONS OF THE VEHICLE
9.1 Before taking the wheel, the Customer is under an obligation to take part in a detailed introduction to the vehicle by the Rental Firm‘s experts at the collection centre. On that occasion, there is drawn up a detailed report (check out) of delivery where the Customer declares to have inspected the vehicle and the standard equipment on board and to have attested its working order and the absence of vices and that the equipment on board corresponds to the list of equipment attached.
9.2 On returning the vehicle, the Hirer is under an obligation to carry out a final examination of it together with the rental station staff, with a written return report (check in) to be prepared and signed by the Rental Firm and the Customer. Any damage not specified in the report of delivery that is detected upon return of the vehicle shall be at the renter‘s expense.
9.3 The vehicle shall be returned in the same conditions in which it was delivered, that is, with a full tank of gasoline, a good level of oil and in good hygienic conditions, especially inside. Wc and grey water tanks shall be emptied (the discharge valves shall be left open) and carefully cleaned. Shall the Customer fail to perform these tasks, the amount of 100 € for the internal cleaning of the motorhome and 100 € for the wc tank cleaning will be charged.
9.4 The Customer shall reimburse the Rental Firm for all damages, losses or vices brought to the vehicle or its equipment which shall be noticed upon the return of the vehicle or, if not immediately noticeable, which shall be notified to the Customer within 48 hours.
9.5 In case the odometer breaks, the Customer shall promptly notify the rental location. In case the Rental Firm notices upon the return of the vehicle that the odometer has been tampered, the Customer shall be charged the equivalent of 400 km per day for each day of the rental.
9.6 The Customer undertakes to carry on the maintenance of the vehicle rented to him with due diligence in accordance with the maintenance manual of the manufacturer, to protect the water pipes from freezing, to change the oil in the motor, if the oil change is scheduled during the rental period, (the cost of the oil change shall be reimbursed in full by the Rental Firm upon presentation of a regular invoice headed to the Rental Firm) and to perform all that is necessary to keep the vehicle in good working order.
10- MECHANICAL BREAKDOWNS
10.1 All expenses related to mechanical breakdowns, not caused by a lack of diligence on the part of the Customer, shall be reimbursed by the Rental Firm upon the return of the vehicle and presentation of the corresponding regular invoice headed to the Rental Firm and detailing all of the repairs made. Any spare parts that are replaced shall be returned to the rental location.
10.2 Authorization of the Rental Firm must be requested for repairs amounting to over €150.00
10.3 Repairs shall, in any case, be made, whenever possible, by mechanics approved by the manufacturer of the vehicle.
10.4 The Customer undertakes to solve any problem that might arise during the rental, on the basis, whenever possible, of the suggestions given by the Rental Firm and the operators of the road assistance company.
11- FINES AND HIGHWAY TOLL:
In a case of missed payment of highway toll, the Customer will be charged with 30,00 € plus the cost of the toll. In a case of violation of traffic regulations, the Customer will be charged with 30,00 € plus the amount of the fine. The customer is responsible for the fines against her/him.
12- LEGAL VENUE
For all disputes associated with validity, interpretation, implementation and termination of the rental agreement, the place of jurisdiction exclusively competent is the registered office of the Rental Firm.Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.