Autocaravan Express, S.A information

Autocaravan Express S.A.are currently operating with 60 vehicles in their fleet. Their vehicle models are between  0-2 years old (with approximately 30 000 km odt.). In the summer we change the greater part of our fleet to new models. All our vehicles are from the Hymer (German Distributor brand) with powerful engines and the quality of the no.1 brand in Europe.

Autocaravan Express, S.A Rental Terms

Driver Driver of the motor home must be over 26 years of age, and have a class B driver's license for over two (2) years. Some motorhomes can be driven by 24 years old drivers and have a Class B (normal cars) driver's licence for over two years. Please ask us for information on the details provided on your confirmation invoice. The customer should be able to show AUTOCARAVAN EXPRESS, S.A. their identification (D.N.I. or Passport).Price Includes - Unlimited Mileage - Roadside assistance for the vehicle with RACE (Royal Automobile Club of Spain), and ARAG (German insurance company) Valid both of them in all Europe. - Roadside assistance with Hymer (with more than 300 depots around all Europe) - Guidebook of campsites in Spain-Portugal-Europe. - Full insurance (CDW) with an exemption of 600 Euros - Lubricant expenses will be paid by AUTOCARAVAN EXPRESS, S.A. made payable by the customer  when he presents the corresponding bills. Taxes In Spain the Tax (VAT) is 16%.Insurance The Vehicles of Autocaravan Express S.A. have full insurance (CDW) with an excess of 600 Euros in the case of misuse or collision. This insurance is valid in all the European Union. If you are traveling in other countries you should consult Autocaravan Express S.A. Please note: The insurance does NOTinclude personal property of the customer.Vehicle use The vehicle must have normal motorhome use,  must not transport more people than is permitted by law, carry merchandise, or be driven and operated by a third party.Security Deposit The 600 Euros deposit should be paid by the customer to AUTOCARAVAN EXPRESS S.A. at the time of pick up of the vehicle. They may pay by Credit Card (Visa, Master Card, Diner's), or cash. After return of vehicle our foreman will check everything and if all is satisfactory then AUTOCARAVAN EXPRESS, S.A. will repay the deposit.Cancellation policy Please note: the initial deposit paid is non refundable. If Autocaravan Express is notified then:  -More than 33 days prior to scheduled rental date, THE CUSTOMER MUST PAY 30% of the total remaining amount  -Between 18 to 33 days prior to scheduled rental date, THE CUSTOMER MUST PAY 50% of the total remaining amount  -Up to 18days prior to scheduled rental date, THE CUSTOMER MUST PAY 80% of the total remaining amount  -If no one shows up on the scheduled rental date, THE CUSTOMER MUST PAY 100% of the total remaining amountNon Depot location minimum hireAutocaravan Express S.A. offer their customers pick up and drop off anywhere in Spain for reservations 15 days or more in the mid and low season. In the high season or in all rentals under 15 days the pick up and drop can be in the Madrid location only.Extending rental timeShould the customer wish to extend the rental time, he/she should let AUTOCARAVAN EXPRESS, S.A. know within a reasonable time limit. The confirmation of an extension will depend on the availability. Pick up and Drop off FeesIf the customer wants to we will pick up and drop off in any place in Spain for rentals of 15 days or more - this is in the mid and low season only and for a fee stated in the table below. Prices include TAX (16% VAT). In the high season for all rentals the pick up and drop off is offered in Madrid only - this is Free.

Spain	Price		Price
Alicante	186	Madrid	Free
Almeria	244	Malaga	284
Barcelona	220	Murcia	186
Bilbao	215	Pamplona	238
Cadiz	302	San Sebasti	232
Gerona	290	Santander	215
Granada	186	Sevilla	290
Jerez	302	Valencia	186

Prices 2008. Only for rentals 15 days or more. Subject to availability.Pick up and Drop off  Time Table (Madrid)If the pick up or drop off is in the office of Autocaravan Express, S.A. (Madrid or Barcelona). Pick up times: 10.00-13.00 and 16.00-18.30 ( afternoon pick-up only Mo-Fr) Drop-off time: 10.00-13.30 and 16.00-19.00 Please note: the times above apply to the Madrid branches only. Non Depot location Pick up and Drop off TimetableIf the pick up and drop off is at the airport or in another place, Autocaravan Express will only pick up or deliver between Monday to Saturday (in the mornings only). Important: When the reservation is confirmed we need the flight number and approximate arrival hour. In any other instance, please consult the supplier directly. DirectionsFrom the Airport: If customer arrive in the Airport the best solutions is to take a taxi. The route is the following, They can give this indication to the taxi driver: - M-40 direction A-1 (Burgos) - A-1 exit km. 23 (Cobeña / Algete) we have to move to the left in order to move in the round right to Burgos ITV. You will see Amstel, ITV, and after drive really slowly (30 km/h) our depot is in the bus stop. In some meters only. Approximate cost: 30 Euros From the City Center:If the customer are in the city centre they can arrive by taxi with an approximate cost of 30 Euros or take the train "cercanias Renfe" to Alcobendas / San Sebastian de los Reyes with a cost of 1.50 Euros per person and here take a taxi with an approximate cost of 12 Euros. Personal vehicle: In Madrid there are 2 rings: M-30 (near to the city centre) and M-40 (more outside Madrid). Take one of them direction A-1. in the A-1 they have to take the Exit 23 Cobeña / Algete. The have to move one lane to the left and in the circle they have to drive straight again. In some meter they can see out flags, near to the bus station.  Price Excludes: Pick up and Drop off :AUTOCARAVAN EXPRESS, S.A. offers pick-up and drops-off at Madrid Airport and Hotel. (It is free for rentals more than 18 days)Boarder TravelIt is possible travel to Morocco or the Occidental part of Turkey, with an extra cost. If you are traveling in other countries you must consult Autocaravan Express S.A. on the contact details provided at the time of reservation confirmation. They will discuss the details and extra cost with you directly depending on your destination/s. Ready for Departure:This is compulsory option. It includes two gas cylinders and chemical products for the toilet. (It is free for rentals more than 18 days) Bedding Kit:This kit includes: Sheets, Pillows, Blankets and Towel. (It is free for rentals more than 18 days) Kitchen Utensils:This kit includes: Ladle, Glasses, Saucepan, Set of cutlery, Frying pan, Cups, Plates, and Skimmer. (It is free for rentals more than 18 days) Air Conditioning:Air conditioned models are  available at an extra charge.  This option is available in all groups. Color TV:These are available in the following options: Color TV TFT & Color TV + DVD TFT Please note: The insurance doesn't cover the TV. In case of robbery the customer will lose the deposit. The television in France for example cannot be seen (the frequencies are different). The television cannot be seen when vehicle is being driven because it will be tuned in to channels constantly, but you can see a DVD. This option with DVD is free of charge in Group I only. Bike Support and Bicycle:The bike support has an extra cost.  Maximum 4 bicycles by motorhome. It is not possible to have this option in Group A, B or C. Motorhomes Group B, C, G, I have an outside compartment to put the bikes under the bed. In the motorhomes Group F and H there is a compartment outside under the bunks. If the customer wants to put the bikes in the compartment it is necessary to close one of the bunks.  Baby Seat:For rentals which rented more than 18 days, this option is free. Please Note: It is important to inform us of the months / years the baby is in age and also the weight of the baby. An 80 Euros deposit will be required. All Baby Seats must be fitted into a seatbelt. All the dinnettes have seat belts. The seat Belts included in the motorhome groups are: Group A (4 seat belts), Group B (4 seat belts), Group C (4 seat belts), Group D (6 seat belts), Group E (6 seat belts), Group F (6 seat belts), Group G (6 seat belts), Group H (6 seat belts). Type / ChainsOnly recommended it in case of skiing or high mountain driving. Pet and SmokingPets and smoking are allowed but always with the responsibility of the customer.  Terms of booking on this websiteInformation disclaimer The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.Liability To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website. When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up. While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier. Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts. Booking information To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website. Information disclosure In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.Amendments Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply: Car rental alterations (all charges stated in local currency): To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00 To add or remove extras to/from a confirmed booking: 10.00 Motorhome rental alterations (all charges stated in local currency): To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00 To add or remove extras to/from confirmed booking: 20.00 The alteration fee will not be charged if your alteration request is not possible. Vehicle Capacity and fitness to drive Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.