CamperaMilano information

We are a company with a strategic location in Milan, close to the Linate airport, main highway, main railway station and downtown, an ideal starting point for your travels and easy to be reached. Our line of business is exclusively based on hiring, that means care and constant attention to all those details that can offer a real quality service to our customers. Camperamilano.......rent the quality!!

CamperaMilano Rental Terms

PRICE INCLUDES VAT accidental damages, theft and fire insurance travel insurance, Green card to extend civil liability to certain non -EU countries.PRICE EXCLUDES Fuel, chemicals, gas, any fines, anything not included above.DRIVERS Drivers must be over 25 and under 70 years of age, of good health and have held a full driving licence valid for the vehicle to be hired for at least one year. It may benefit you to consider an international licence prior to arrival at the depot.BOOKING AND PAYMENT An initial non refundable deposit, as itemised in the breakdown of costs, will be secured at the time of your booking confirmation. The final balance due will be secured 35 days prior to the commencement of the hire. Accepted credit cards include Visa and Master Card. Please note any extra items purchased will be paid for directly to the supplier at pick up of vehicle.SECURITY DEPOSIT A security deposit of €1200.00 (category Van) ; €1500.00 (category Comfort and Large) must be lodged with us before the vehicle can be taken away, by credit card; We will not rent the motorcaravan without the deposit by credit card. (ONLY VISA, MASTER CARD; NO AMERICAN EXPRESS). This will be refunded after a maximum of 10 days if the vehicle is returned on time, clean,  undamaged, fully fueled and with all equipment present. Any damage, cleaning, refuelling, extra time or equipment replacement costs will be deducted before the return of the security bond.CANCELLATIONYour initial deposit paid is non refundable. In addition the following cancellation fees apply:The payment of the total amount as reservation deposit if the cancellation will be up to 23 days before the commencement of the hire. The payment of the 100% of total rental amount if the cancellation will be after the above term.TRAVEL INSURANCE We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.RENTAL DAYS LOST No refund is due if the hirer for private matters postpone the rental or end it in advance. PICK UP AND DROP OFF The hire period shall normally commences at 4.00pm - 5.30pm daily and terminates between 9.900am -11.00am on the agreed day of return. Earlier collection times and weekend collections may be arranged depending upon availability. (an extra charge will be added).To allow us to make a thorough assessment of the vehicle, we 'll need at least two hours.   LATE RETURNS In the event of a late return of the vehicle exceeding 1 hour, we reserve the right to make an additional daily charge at the relevant daily rate. OFFICE HOURS Monday - Friday: 9.30am - 12.30pm and 3.00pm - 6.30pm Tuesday mornings: ClosedPICK UPPick up of all vehicles is only in the afternoons from 4.00pm - 5.30pm. Pick up in the morning or Drop off in the afternoon means an extra half day charge. Pick up and Drop off on a Saturday means an extra day charge. Please contact the supplier directly on the contact details provided above if you wish to alter your pick up or drop off to these times and are happy to incur these extra costs.DROP OFF The return of your vehicle must be from 9.00 a.m. to 11.00 a.m. of the agreed day of pick up as per your confirmation invoice.AIRPORT TRANSFERSThe Supplier will happily refund the cost of a taxi fare from Linate airport to our depot (max €12.00) max for 4 people, (the Supplier will require presentation of the RECEIPT). See instructions below.CLEANING FEEIn the event of a vehicle being returned in an unsatisfactory state the hirer will incur a cleaning charge of €50.00. (unemptied toilet cassette €70.00). INSURANCE/BREAKDOWN Fully comprehensive vehicle insurance is provided. Hirers are responsible for the first €1200.00 insurance excess in respect of each and every accident. (€2500.00 for damages to the roof/mansard) There is no insurance coverage for damages to furnishings or accessories nor for damages caused by negligence or misconduct. The failure of accessories are not considered a breakdown and no downtime will be paid. No responsibility for accommodation charges, meals, change of itinerary or out of pocket expenses resulting from a break down or accident will be accepted. In the event of an accident there is no refund for monies paid for the unused portion of the rental. Each vehicle will be provided with a tool kit, spare bulbs and national breakdown cover. The hirer should notify us in the event of any repairs required to the vehicle above the maximum value of €75,00. Please obtain invoices (named to Camperamilano Srl VAT N. 02540850969) for any payment which you make for repairs carried out, in order to obtain a refund from us. All accidents should be reported immediately by telephone to our offices. In case of theft, hirers will be liable for the entire amount of the deposit. Please be advised to leave the vehicle always closed, without documents aboard, and with the antitheft on. Don't leave the vehicle unguarded. (N.B. accident could take longer to sort out and will inevitably lead to a delay in processing any refund): In case of breakdown the hirer must keep in contact with our offices in order to report on the state of repairs. Hirer cooperation will be appreciated in order to solve rapidly any problem. DIESEL, OIL & GAS These are the responsibility of the hirer who is required to check regularly oil and water levels and tyre pressures. Damage to any of the tyres is not covered by our insurance. Any such damage is the hirer's responsibility. In case of incorrect use of fuel, the hirer will be responsible for any associated cost. RESTRICTION ON TRAVEL Vehicles cannot be driven outside the EU, unless written authorization is obtained from the rental center at the time of the booking. FINES The hirer is fully responsible for all fines and any consequences of the violation of traffic regulations and parking orders or prohibitions during the rental. If Camperamilano is required to pay such fines, the hirer agrees that Camperamilano may debit any charge to his credit card during the rental or after the return of the vehicle with the amount of any fine plus an administrative charge of € 25,00 for each of the fine(s).Camperamilano shall supply the hirer with a copy of any traffic violation notice received. SMOKING The hirer is kindly advised that smoking is prohibited in vehicles.ANIMALSNo pets are admitted on board.MINIMUM DAYS OF RENTALOff and middle season 5 days. Peak season 21 days (except for September and October)MILEAGE ALLOWANCEUnlimited kilometresSEASON DATESPeak season dates: 26/07 - 29/08 ; 17/18/19/24/25/26 September;1/2/3 October Middle season : from April 1st till 10th; from May 1st till July 25th (Easter 4/5 April);(May 1st bank holiday), June (2nd bank holiday), September (except periods that fall in peak season); October (29,30,31) , November (1,) December (3,4,5,6,7,8; 19/12-09/01) Off season dates: October, November, December, January, February, March, April except for periods that fall in Middle or Peak season.Terms of booking on this websiteInformation disclaimer The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.Liability To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website. When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up. While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier. Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts. Booking information To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website. Information disclosure In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.Amendments Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply: Car rental alterations (all charges stated in local currency): To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00 To add or remove extras to/from a confirmed booking: 10.00 Motorhome rental alterations (all charges stated in local currency): To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00 To add or remove extras to/from confirmed booking: 20.00 The alteration fee will not be charged if your alteration request is not possible. Vehicle Capacity and fitness to drive Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.